Communication is a Series of Experiences of-
How do you go about Establishing Rapport?
- You need Self-Confidence.
- You must Understand People.
- You must be Enthusiastic.
- You must make Eye Contact.
- You must be Interested in them.
Definition of Communication
Through this process we convey an idea or feeling to another person. How it is received depends on a set of events, stimuli, that person is exposed to. How you say, what you say plays an important role in communication.
Total Communication Process
Level of Communications
Verbal:
- Intra verbal: intonation of word and sound.
- Extra verbal: implication of words and phrases, semantics.
Non-Verbal:
- Gestures
- Postures
- Movements
Symbolic
Barriers in Communication
(that have to do with the COMMUNICATOR)
- Disagreement between verbal and non-verbal messages.
- Negative Self Image.
- Lack of Feedback.
- Lack of Motivation and Training.
- Language and Vocabulary Level.
- Lack of Self Awareness.
- Unwillingness to say things differently.
- Unwillingness to relate to others differently.
- Unwillingness to learn new approaches.
- Lack of Self-Confidence.
- Lack of Enthusiasm.
- Voice quality.
- Prejudice.
(that have to do with the RECEIVER)
- Selective Perception.
- Unwillingness to Change.
- Lack of Interest in the Topic/Subject.
- Prejudice & Belief System.
- Rebuttal Instincts.
- Personal Value. System.
- Here-and-Now internal & external factors.
External Barriers in Communication
- Environment.
- The venue, time.
- The effect of noise.
- Temperature in the room.
- Other People – Status, Education.
5 Basic reasons we Do Not Listen
- Listening is Hard Work.
- Competition.
- The Rush for Action.
- Speed differences (120 wpm v/s 360 wpm).
- Lack of Training.
4 Levels of Listening
- The Non-Listener.
- The Marginal Listener.
- The Evaluative Listener.
- The Active Listener.
Improving Listening Skills
- By not being Preoccupied.
- Being Open Minded & Non Defensive.
- Minimizing Interruptions.
- Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it.
- By Asking Questions.
Communication is:
- 7% WORDS
- Words are only labels and the listeners put their own interpretation on speakers words.
- 38% PARALINGUISTIC
- The way in which something is said – the accent, tone and voice modulation is important to the listener.
- 55% BODY LANGUAGE
- What a speaker looks like while delivering a message affects the listener’s understanding most.
TYPES OF BODY LANGUAGE
Remember that you are dealing with “PEOPLE”
- (P)OSTURES & GESTURES
- How do you use hand gestures? Stance?
- (E)YE CONTACT
- How’s your “Lighthouse”?
- (O)RIENTATION
- How do you position yourself?
- (P)RESENTATION
- How do you deliver your message?
- (L)OOKS
- Are your looks, appearance, dress important?
- (E)PRESSIONS OF EMOTION
- Are you using facial expressions to express emotion?
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