Communication is a Series of Experiences of-


How do you go about Establishing Rapport?

  • You need Self-Confidence.
  • You must Understand People.
  • You must be Enthusiastic.
  • You must make Eye Contact.
  • You must be Interested in them.

Definition of Communication

Through this process we convey an idea or feeling to another person. How it is received depends on a set of events, stimuli, that person is exposed to. How you say, what you say plays an important role in communication.

Total Communication Process


Level of Communications


  • Intra verbal: intonation of word and sound.
  • Extra verbal: implication of words and phrases, semantics.


  • Gestures
  • Postures
  • Movements


Barriers in Communication

(that have to do with the COMMUNICATOR)

  • Disagreement between verbal and non-verbal messages.
  • Negative Self Image.
  • Lack of Feedback.
  • Lack of Motivation and Training.
  • Language and Vocabulary Level.
  • Lack of Self Awareness.
  • Unwillingness to say things differently.
  • Unwillingness to relate to others differently.
  • Unwillingness to learn new approaches.
  • Lack of Self-Confidence.
  • Lack of Enthusiasm.
  • Voice quality.
  • Prejudice.

(that have to do with the RECEIVER)

  • Selective Perception.
  • Unwillingness to Change.
  • Lack of Interest in the Topic/Subject.
  • Prejudice & Belief System.
  • Rebuttal Instincts.
  • Personal Value. System.
  • Here-and-Now internal & external factors.

External Barriers in Communication

  • Environment.
  • The venue, time.
  • The effect of noise.
  • Temperature in the room.
  • Other People – Status, Education.

5 Basic reasons we Do Not Listen

4 Levels of Listening

  • The Non-Listener.
  • The Marginal Listener.
  • The Evaluative Listener.
  • The Active Listener.

Improving Listening Skills

  • By not being Preoccupied.
  • Being Open Minded & Non Defensive.
  • Minimizing Interruptions.
  • Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it.
  • By Asking Questions.

Communication is:

  • 7% WORDS
    • Words are only labels and the listeners put their own interpretation on speakers words.
    • The way in which something is said – the accent, tone and voice modulation is important to the listener.
    • What a speaker looks like while delivering a message affects the listener’s understanding most.

Remember that you are dealing with “PEOPLE”

    • How do you use hand gestures? Stance?
    • How’s your “Lighthouse”?
    • How do you position yourself?
    • How do you deliver your message?
  • (L)OOKS
    • Are your looks, appearance, dress important?
    • Are you using facial expressions to express emotion?

Thank You so much!!!

Keep visiting!!!

By Anurag

2 thought on “Basic Communication Skills!!!”
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